There are a lot of great community management blogs out there. I try to keep up with these blogs the best I can, but there are a lot of community managers who can’t find the time to take it all…
Every Community Needs Show-Offs
Everyone hates a show-off. At least, that’s what everyone says. But show-offs are essential to most online communities. First, we need to get past the pejorative connotation of the term “show-off.” We generally think of a show-off as a boastful…
Community Management: Back to the Future
Join me if you will for a ride on the online community management time machine. The year is 1999, and a woman by the name of Sue Boettcher* has written a Web article (remember, this is pre-blog) entitled “What types…
Three rules for using polls in online communities
I love conducting polls in online communities. They’re fun, enlightening, and great conversation starters. Best of all, they’re an easy way for lurkers to start participating. Think of polls as the gateway drug of communities. Here are my three rules…
Five things Rebecca Black can teach us about community management
I finally got around to watching Rebecca Black’s viral video hit “Friday.” It’s very tempting to sit here and join the chorus of oh-so-clever comments about how bad this song is. But the Internet needs more snarky blog posts…
Meet Charlie Sheen’s Social Media Guy: Bob Maron
Say what you will about Charlie Sheen, he has become a social media superstar. I recently had a chance to meet Charlie, and to run a few questions by Bob Maron, the guy who runs the @CharlieSheen Twitter account. First,…