There’s been a lot of talk lately about anonymous online comments. Most of this discussion has focused on news sites where anonymous comments tend to be, well, less than thoughtful. Accordingly, there are a lot of people calling for the…
What’s Up With Ning?
It’s been a year since self-service community provider Ning announced that it would be eliminating free accounts and moving to a pay-to-play model. So where are we a year later? First, some disclaimers and caveats: 1.) I manage Delphi Forums,…
Five things Star Trek taught me about community management
There are two kinds of nerds: Star Wars nerds and Star Trek nerds. I’m a Star Trek nerd. So I figured I’d use my love of Star Trek as a jumping off point for some thoughts on community management: Like…
Trolls Versus Critics
Nobody likes trolls. They hinder your ability to grow your community and ought to be ignored. But what about those people in the community that are always critical and never have anything positive to say? Are they trolls, too? photo…
Five Things Punk Rock Taught Me About Community Management
Punk rock and community management go together like Charlie Sheen and responsible parenting. But that won’t stop me from blogging about this unlikely mashup. Punk is as much about attitude as it is about music. With that in mind, here…
Five Disaster Recovery Tips for Community Managers
Your service goes down. Customers are angry. The community is demanding answers. What do you do? When something goes wrong with your product or service, communication is key. Here are five tips for community managers: 1.) Be transparent Lay it…