photo © 2008 Bill Alldredge | more info (via: Wylio)I miss MySpace. No, I’m not stuck in the past. Or insane. Let me explain. MySpace was the first social media tool I used extensively. Like a lot of people, I…
Is The Customer Always Right?
photo © 2007 Carsten Keßler | more info (via: Wylio)We’ve heard it before: The customer is always right. But we’ve all run into situations where we think the customer is wrong. I ran into a situation like this recently and…
The Great Spaminator Debate
This is a blog post I did for my employer, Mzinga. It was originally posted on the Mzinga blog. photo © 2008 w?odi | more info (via: Wylio) Imagine you had a magic button that could delete spam from all…
Community Moderation eBook
The folks at Mzinga (the company I work for) were nice enough to ask me to contribute to an e-book on moderating online communities. “Moderation: Protecting Your Brand in a Social World” is now available for download from the Mzinga…
What’s Next For Ning?
According to a Forbes blog post by Taylor Buley, Ning CEO Jason Rosenthal is declaring victory as his company moves from the “freemium” model to a pay-to-play strategy. Buley quotes Rosenthal as saying that 35,000 Ning networks have signed up…
From Boston to Cooperstown
Last month, me and my brothers took a road trip out to the Baseball Hall of Fame in Cooperstown, NY. We also made some other fun stops along the way. If you’re making the Boston-to-Cooperstown trip, you might want to…