This post originally appeared in the ForumCon blog Does your company “get” online community? Here’s a simple test: What do you call it when somebody complains about your product or service in an online community? a.) A problem b.) An…
Google Just Doesn’t Get Community Management
I’m a Google fan. Like a lot of people, I use their search engine several times a day. I keep my appointments with Google Calendar. I have an Android phone. I’ve always believed that Google is a smart company run…
Top Five Community Management Blog Posts: June 2013
Another inexcusably late edition of the top five online community management blogs. 1.) Announcing The 2013 State of Community Management Research The annual release of The Community Roundtable‘s State of Community Management report has become a key event for community…
Notes from ForumCon 2013
I made my annual pilgrimage to ForumCon last week. ForumCon is the only conference I attend regularly, as it’s the only gathering designed for those that manage, host, and/or monetize enthusiast online communities. VigLink, the company that organizes ForumCon, did…
Top Four Community Management Blog Posts: April 2013
Another inexcusably late edition of last month’s top online community management blog posts. I only found four really good posts this month. If there’s a fifth one out there I ought to feature, please let me know with a comment…
Community Preserved, Lessons Learned
I use this blog to write about online community management best practices and to promote others in the field that have good advice to share. In this post, I’d like to recount a recent experience that reminded me how useful…