World’s Shortest Online Community Quiz

This post originally appeared in the ForumCon blog Does your company “get” online community? Here’s a simple test: What do you call it when somebody complains about your product or service in an online community? a.) A problem b.) An…

Top Five Community Management Blog Posts: June 2013

Another inexcusably late edition of the top five online community management blogs. 1.) Announcing The 2013 State of Community Management Research The annual release of The Community Roundtable‘s State of Community Management report has become a key event for community…

Notes from ForumCon 2013

I made my annual pilgrimage to ForumCon last week. ForumCon is the only conference I attend regularly, as it’s the only gathering designed for those that manage, host, and/or monetize enthusiast online communities. VigLink, the company that organizes ForumCon, did…

Community Preserved, Lessons Learned

I use this blog to write about online community management best practices and to promote others in the field that have good advice to share. In this post, I’d like to recount a recent experience that reminded me how useful…